Policies

PRIVACY POLICY

Organic Pet Nutrition is committed to providing our Customers with exceptional service. In the sequence of providing this service, it may be necessary to collect personal information. Protecting this personal information is among our highest priorities. We always respect our Customer’s privacy and safeguarded their personal information. The following Privacy Policy demonstrates our commitment to the protection of personal information and outlines the principals and practices we follow to achieve that commitment. 

Organic Pet Nutrition (“we”) operates the Website located at www.jponcedeleon.com (the “Website”). We believe in transparency and have created this Privacy Policy to inform you of our practices for this Website concerning the information collection, use and sharing.

Your privacy is important to us. The Organic Pet Nutrition Privacy Policy is a statement of how we collect, store, and use information about our customers and prospects. We take your concerns about privacy seriously, and we intend to take every reasonable effort to protect it which is why it will be periodically assessed.

PLEASE READ THIS PRIVACY POLICY CAREFULLY, AND IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT US. BY VISITING THE WEBSITE, YOU CONSENT TO THE COLLECTION AND USE OF YOUR PERSONAL INFORMATION AS OUTLINED IN OUR PRIVACY POLICY.

COLLECTION OF INFORMATION

We may collect information about you with us such as when you (i) provide an e-mail address (ii) access or browse the Website, (iii) order products or services through the Website, (iv) communicate with us either by e-mail, over the telephone or in any other manner, (v) elect to participate in any of our product promotions, and (vi) request information about products and services, or participate in another site feature. 

Information we collect is generally of two types—personally identifiable information and non-personally identifiable information.

Personally identifiable information comprises any information that can help us identify or locate an individual, including, without limitation, an individual’s name, birth date, address, e-mail address, telephone number and credit card number.

Non-personally identifiable information comprises information that does not by itself identify an individual. This information generally includes anonymous information about an individual’s use of the Website that includes, among other things, information concerning date and time of visit, the pages of the Website visited, path through the Website, IP address, the type of browser and operating system used.

PURPOSE OF COLLECTING INFORMATION

The information we collect from you may be used in one of the following ways:

• To personalize user experience 
• To quickly process your transactions.
• To administer a contest, promotion, survey or other site feature.
• To improve the Website
• To improve services to the customer
• To process transactions
• To send periodic opt-in emails

If you decide to opt-in to our mailing list, you will receive emails that may include new products, company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, detailed unsubscribe instructions are include at the bottom of each email.

PROTECTION OF YOUR INFORMATION

We apply a variety of security measures to preserve the safety of your personal information when you place an order or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology.

After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers.

USE OF COOKIES

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings.

DISCLOSURE OF ANY INFORMATION TO OUTSIDE PARTIES

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

TERMS AND CONDITIONS

Please visit the Terms and Conditions section of our Website establishing the use, disclaimers, and limitations of liability governing the use of the Website.

CHANGES TO OUR PRIVACY POLICY

We may change our policy at any time by posting a new version of it on the Website. 

FREE SHIPPING & FLAT RATE SHIPPING POLICIES

FREE SHIPPING on all orders of $59 or more!
We ship to the US and Canada only. Additional charges may apply for Hawaii, Alaska and Puerto Rico.

Orders are usually shipped in 1-2 business days from our facilities. Once an order is processed and sent out, a shipping confirmation with tracking information will be sent to you.

All orders are shipped as quickly as possible. If you would like to make any changes or updates to your order, we will do our best to accommodate your request providing your order has not already shipped. Please do not hesitate to contact us for more information.

Shipping details:
There is a flat rate for orders under $59.
In Canada, 9.98$ USD
In the US, 8.95$ USD

RETURN POLICY

Stated below are Organic Pet Nutrition return policies. Please carefully read below.

No Refunds/Exchanges

We do not accept returns or exchanges unless the item you purchased is defective, the wrong product, the wrong size or format, the wrong flavor or format, is only possible if the shipper “Organic Pet Nutrition” made the mistake, provided that the items are unopened and in their original packaging.

All claims for damages, defects, or shortages must be made within 10 business days upon receipt of merchandise.

Damage/defect claims made after 10 days of receiving the merchandise will not be honoured.

All sales are final and shipping/handling fees are non-refundable.

Only exchanges or merchandise credit will be allowed.

No cancellations are accepted after the shipment of orders.

Shipping costs for all return items must be paid by customer.

All returns must include a RA# (Return Authorization). Please contact us for a RA#. Returns without a return authorization number will be declined and shipped back to sender.

All claims for damages, defects, or shortages must be made within 10 business days upon receipt of merchandise.  Damage/defect claims made after 10 days receipt will not be honoured.

Steps to return:

1)      Contact our North American master distribution partner, iSmart Nutrition. either by phone (1-888-878-0886) or by email ([email protected]) to communicate with a Representative.

2)      We will provide you with a Return Authorization email including a Return Authorization number (RA#)

3)      Print and include this email in your return package

4)      Return packages are to be sent to the address below.

To return the item you purchased, please mail it to:

iSmart Nutrition.
7265 Chouinard, suite E
Montreal, Québec, H8N 3C1

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to goods during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

For further questions please contact our master distributor toll free at 1-888-878-0886

Terms Of Use

Organic Pet Nutrition (“we”) operates the Website located at www.myorganicpetnutrition.com (the “Website”). We have created these Terms and Conditions to inform you of our information collection, use and sharing practices for this Website.

READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE. YOUR USE OF THIS WEBSITE CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, DO NOT USE THIS WEBSITE.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the Canadian and other copyright laws, and is the property of Organic Pet Nutrition. The collective work includes works that are licensed Organic Pet Nutrition Copyright 2020,

PRODUCTS, CONTENT AND SPECIFICATIONS

All specifications, content, features, products and prices of products and services described or depicted on this Website are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of the products being sold, including the applicable containers; however, we cannot guarantee that your shipment will be exact. It is your responsibility to ascertain and obey all applicable local, provincial, state, federal and international laws (including minimum age requirements) in regards to the possession, use and sale of any item purchased from this Website. 

SHIPPING LIMITATIONS

When an order is placed, it will be shipped by Expresspost with Canada Post in Canada and by United Parcel Services utilizing SurePost services in the United States of America to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Website. Upon shipment we shall provide tracking information. All purchases from this Website are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this Website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

THE WEBSITE PROVIDED BY Organic Pet Nutrition IS ON AN “AS IS” AND “AS AVAILABLE” BASIS. Organic Pet Nutrition MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITE, OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS, INCLUDED ON THE WEBSITE. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, Organic Pet Nutrition DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NO ORAL ADVICE OR WRITTEN INFORMATION GIVEN BY Organic Pet Nutrition OR ITS AFFILIATES, OR ANY OF ITS RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PROVIDERS, OR THE LIKE, SHALL CREATE A WARRANTY; NOR SHALL USER RELY ON ANY SUCH INFORMATION OR ADVICE.

UNDER NO CIRCUMSTANCES SHALL Organic Pet Nutrition OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DISTRIBUTING THE WEBSITE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF OR INABILITY TO USE THE WEBSITE, INCLUDING BUT NOT LIMITED TO, A USER’S RELIANCE ON ANY INFORMATION OBTAINED FROM THE WEBSITE OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR EMAIL, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION, OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION, OR UNAUTHORIZED ACCESS TO ANABOLIC SCIENCES RECORDS, PROGRAMS, OR SERVICES. USER HEREBY ACKNOWLEDGES THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENT, MERCHANDISE, AND SERVICES AVAILABLE THROUGH THE WEBSITE. BECAUSE SOME PROVINCES OR STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH PROVINCES OR STATES LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

ACCURACY OF INFORMATION

We attempt to ensure that information on this Website is complete, accurate and current. Despite our efforts, the information on this Website may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or currentness of any information on this Website. For example, products included on the Website may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on the Website. In addition, we may make changes in information about price and availability without notice. We will correct any pricing errors on the Website as and when discovered.

PLACING AN ORDER; ACCEPTANCE

Please follow the instructions on the Website to place your orders. Your order constitutes an offer to us to buy the products and services. After receiving an order, we will send you an e-mail acknowledging that we have received your order (“Order Confirmation”). While it is our practice to confirm orders by e-mail, the receipt of an e-mail Order Confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail confirming the shipment of your order (the “Shipping Confirmation”). A contract with us will be formed only when you receive the Shipping Confirmation. The contract will relate only to those products and services whose shipment we have confirmed in the Shipping Confirmation. We reserve the right to cancel your order at any time before we have accepted it and we may rescind our acceptance and cancel your order where there has been an obvious error in price or where the products or services are no longer in our inventory. We also reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We may also require verification of information prior to the acceptance and/or shipment of any order. Occasionally there may be information on our Sites that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Sites is inaccurate at any time without prior notice (including after you have submitted your order).

USE OF WEBSITE

The Website design and all text, graphics, information, content, and other material displayed on or that can be downloaded from this Website, including but not limited to text, data, wallpaper, icons, characters, artwork, images, photographs, graphics, music, sound, messages, software and the HTML used to generate the pages, are either the property of, or used with permission by, Organic Pet Nutrition. and are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms and Conditions or with the prior written permission of the owner of such material. You may not modify the information or materials located on this Website in any way or reproduce or publicly display, perform, or distribute or otherwise use any such materials for any public or commercial purpose. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer. You agree to accept responsibility for all activities that occur under your account or password.

You are permitted to share materials and content provided through the Website on social media sites such as Facebook, Twitter, Instagram, or similar services. The use of the materials and content from the Website is limited to such purposes and does not represent a transfer of title or rights in any Organic Pet Nutrition materials or content. 

Links to Other Web Sites and Services

The Sites may contain links to other Web sites that are not under the control of Organic Pet Nutrition or its affiliates. Neither Organic Pet Nutrition nor any of its affiliates has any responsibility for the linked Web sites nor does linking constitute an endorsement of any linked Web site. Links are provided solely for the convenience and information of the Sites’ users.
Passwords

USER INFORMATION

Other than personally identifiable information, which is subject to this Website’s Privacy Policy, any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments or other communication you transmit or post to this Website in any manner (“User Communications”) is and will be considered non-confidential and non-proprietary. We, each of our affiliates and/or our designees may use any or all User Communications for any purpose whatsoever. We may, but are not obligated to, monitor or review any User Communications. We shall have no obligation to use, return, review, or respond to any User Communications. We will have no liability related to the content of any such User Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. We retain the right to remove any or all User Communications that includes any material we deem inappropriate or unacceptable.

DISCLAIMERS

YOUR USE OF THIS WEBSITE IS AT YOUR RISK. THE MATERIALS AND SERVICES PROVIDED IN CONNECTION WITH THIS WEBSITE ARE PROVIDED “AS IS” WITHOUT ANY WARRANTIES OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. NEITHER WE NOR ANY OF OUR AFFILIATES WARRANT THE ACCURACY OR COMPLETENESS OF THE MATERIALS OR SERVICES ON OR THROUGH THIS WEBSITE. THE MATERIALS AND SERVICES ON OR THROUGH THIS WEBSITE MAY BE OUT OF DATE, AND NEITHER WE NOR ANY OF THEIR AFFILIATES MAKE ANY COMMITMENT OR ASSUMES ANY DUTY TO UPDATE SUCH MATERIALS OR SERVICES. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

ALL PRODUCTS AND SERVICES PURCHASED ON OR THROUGH THIS WEBSITE ARE SUBJECT ONLY TO ANY APPLICABLE WARRANTIES OF THEIR RESPECTIVE MANUFACTURERS, DISTRIBUTORS AND SUPPLIERS, IF ANY. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, ANY IMPLIED WARRANTIES WITH RESPECT TO THE PRODUCTS AND SERVICES LISTED OR PURCHASED ON OR THROUGH THIS WEBSITE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE HEREBY EXPRESSLY DISCLAIM ALL LIABILITY FOR PRODUCT DEFECT OR FAILURE, CLAIMS THAT ARE DUE TO NORMAL WEAR, PRODUCT MISUSE, ABUSE, PRODUCT MODIFICATION, IMPROPER PRODUCT SELECTION, NON-COMPLIANCE WITH ANY CODES, OR MISAPPROPRIATION. WE MAKE NO WARRANTIES TO THOSE DEFINED AS “CONSUMERS” IN ANY CONSUMER PROTECTION LEGISLATION APPLICABLE IN THE PROVINCES ACROSS CANADA AND MAGNUSON-MOSS WARRANTY-FEDERAL TRADE COMMISSION IMPROVEMENTS ACT. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

LIMITATIONS OF LIABILITY

We assume no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this Website or your downloading of any materials, from this Website. IN NO EVENT WILL WE, OUR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, PARENT CORPORATIONS, AGENTS, SUCCESSORS, ASSIGNS, NOR ANY PARTY INVOLVED IN THE CREATION, PRODUCTION OR TRANSMISSION OF THIS WEBSITE BE LIABLE TO ANY PARTY FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEBSITE, ANY WEBSITES LINKED TO THIS WEBSITE, OR THE MATERIALS, INFORMATION OR SERVICES CONTAINED AT ANY OR ALL SUCH WEBSITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

IN THE EVENT OF ANY PROBLEM WITH THIS WEBSITE OR ANY CONTENT, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THIS WEBSITE. IN THE EVENT OF ANY PROBLEM WITH THE PRODUCTS OR SERVICES THAT YOU HAVE PURCHASED ON OR THROUGH THIS WEBSITE, YOU AGREE THAT YOUR SOLE REMEDY, IF ANY, IS FROM THE MANUFACTURER OF SUCH PRODUCTS OR SUPPLIER OF SUCH SERVICES, IN ACCORDANCE WITH SUCH MANUFACTURER’S OR SUPPLIER’S WARRANTY, OR TO SEEK A RETURN AND REFUND FOR SUCH PRODUCT OR SERVICES IN ACCORDANCE WITH THE RETURNS AND REFUNDS POLICIES POSTED ON THIS WEBSITE.

REVISIONS TO THESE TERMS AND CONDITIONS

We may revise these Terms and Conditions at any time and from time to time by updating this posting. You should visit this page from time to time to review the current Terms and Conditions because they are binding on you. Certain provisions of these Terms and Conditions may be superseded by expressly designated legal notices or terms located on particular pages at this Website.

MISCELLANEOUS

To the fullest extent permitted by law, these Terms and Conditions and any claim or dispute arising out of or relating to these Terms and Conditions, including but not limited to the Website, will be governed by and construed in accordance with the laws of the Province of Quebec, Canada, without regard to its choice of law principles. Except as otherwise prohibited by law, any claim or dispute must be brought within one (1) year from the date the cause of action arises. Any claim or dispute arising out of or relating to these Terms and Conditions, including but not limited to the Website, shall be subject to the exclusive jurisdiction of the courts of the judicial district of Montreal, in the Province of Quebec, Canada and you hereby consent and submit to the personal jurisdiction of such courts. You may not use or export or re-export the materials at the Website or any copy or adaptation in violation of any applicable laws or regulations including without limitation Canadian and/or United States export laws and regulations. If any provision of these Terms and Conditions is held to be unlawful, void, or for any reason unenforceable, such offending provision will be deemed severable and will not affect the validity and enforceability of the remaining provisions. These Terms and Conditions, together with the Privacy Policy, constitute the entire agreement between you and Anabolic Sciences relating to your use of the Website, superseding any other agreement between you and Organic Pet Nutrition with respect to the subject matter of these Terms and Conditions. Section headings in these Terms and Conditions are for convenience only and have no legal or contractual effect. If any provision of these Terms and Conditions shall be found to be unenforceable, the other provisions shall still remain in full force and effect. A printed version of these Terms and Conditions shall be admissible in judicial and administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

TERMINATION

You or we may suspend or terminate your account or your use of this Website at any time, for any reason or for no reason. You are personally liable for any orders that you place or charges that you incur prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this Website at any time without notice.

ADDITIONAL ASSISTANCE

If you do not understand any of the foregoing Terms and Conditions or if you have any questions or comments, we invite you to email us through our master distributor iSmart Nutrition Inc. at [email protected] or call toll free at 1-888-878-0886.

ACKNOWLEDGEMENT

These Terms and Conditions of Use represent the entire understanding between User and Organic Pet Nutrition regarding User’s relationship with the Website and supersedes any prior statements or representations. USER AGREES TO BE BOUND BY THESE TERMS AND CONDITIONS OF USE by using the Website. Organic Pet Nutrition may terminate, change, suspend or discontinue any aspect of the Website, including the availability of any features of the Website, at any time and without notice. Organic Pet Nutrition also reserves the right, at its sole discretion, to change, modify, add or remove any portion of these terms in whole or in part, at any time and without notice. Organic Pet Nutrition may terminate the authorization, rights and license given above at any time and without notice. User’s continued use of the Website after any changes to these terms are posted will be considered acceptance of those changes.